Return Policy
TKCuso AI Tools provides digital services. Please read our return policy carefully before purchasing to ensure your rights are protected.
Digital Service
100% digital products
Error Support
Replacement if not working
No Refund
After successful activation
24/7 Support
Quick issue resolution
All products from TKCuso AI Tools are DIGITAL SERVICES, including:
- Cursor AI Pro accounts (1, 3, 6, 12 months)
- Payment and activation support services
- Technical support and usage guidance
⚠️ Due to the nature of digital services, products CANNOT BE REFUNDED after successful activation.
We are committed to supporting customers in the following cases:
✅ Free 1-for-1 replacement (within first 24h):
- Account cannot login immediately after receiving (shop's fault)
- Missing Pro features within first 24h after login
- Usage time does not match purchased package (shop's fault)
After credentials delivered / account activated: NO refund (digital goods). No warranty if Anysphere suspends/terminates due to their ToS.
📋 Processing procedure:
- 1. Contact support via Messenger or Telegram
- 2. Provide order number and detailed problem description
- 3. Technical team reviews and confirms
- 4. Process exchange/refund within 2-24 hours
Due to the nature of digital services, we CANNOT refund in the following cases:
- Successfully activated: Account has been logged in and used normally
- Change of mind: Customer changes mind after purchase (not applicable for digital services)
- Self-modified info: Customer changed email, password, profile themselves
- Terms violation: Misuse or violation of Cursor's ToS
- Account sharing: Sharing with others or commercial use
- Expired: Account expired according to purchased package
- Cursor's issues: Server down, maintenance from Anysphere/Cursor
Unlike physical products, digital services have unique characteristics:
- 1Cannot be retrieved: Once activated and used, the service has been fully "delivered". There's no way to "take back" used time.
- 2Costs incurred: We have paid the provider (Cursor/Anysphere) upon purchase, these costs cannot be recovered.
- 3Prevent abuse: This policy helps prevent abuse - using the service then requesting refund.
💡 Tip: Before purchasing, research Cursor AI Pro and its features thoroughly. You can contact us for free consultation before making a decision.
Although no refund after activation, we commit to:
- Provide products exactly as described 100%
- Technical support throughout usage period
- Free replacement if product has shop-side issues (within first 24h)
- Quick response to all inquiries (within 5 minutes)
- Transparent about policies and terms
✅ Note: Unified refund policy: no refund after credential delivery. 1-for-1 replacement only for shop-side errors within first 24h.
If you have issues with your product, please contact us immediately for support:
Emergency contact (24/7):
- 💬 Messenger: m.me/tkcuso.support2026
- 📱 Telegram: t.me/tkcuso_support
- 📧 Email: [email protected]
Information needed:
- • Order number or transaction email
- • Detailed description of the issue
- • Error screenshots (if any)
- • Time when issue occurred
⏰ Processing time: Response within 5 minutes, exchange/refund processing within 2-24 hours depending on the case.